My first
real job was working at Hudson’s Department Store. I remember my interview. The Human Resources Director was Blanca
Fauble, and she was exotically beautiful, with an accent which made you wonder what
South American country she hailed from.
She asked me
a few basic questions and then she handed me a coffee mug and told me to sell
it to her. I looked at the mug and then
smiled a great big smile and proceeded to tell her that she “really needed this
fantastic cup. It’s really big and will
hold enough coffee that you don’t have to refill it as often as a smaller
one. It was a stylish design as well in
a basic color which would go with practically any décor and the sleek lines
made it different than most other basic mugs available. It was obviously a mug for someone of a
certain class. Someone ready to define
themselves as trail blazers of fashion!”
I got the
job and started in Women’s Sportswear. I
met everyone in the department and quickly sized up the personalities. There were three full time women and then
several part timers. Chris was the
maternal worker bee, always helpful and lived by the rules, Kathy was a little
negative but a hard worker and Karin was kind of the happy go lucky, helper type. The part
timers must have been rather boring as I cannot remember many of them. I think I worked really hard and tried to
learn the ropes. Our Department Head,
Libby Linder was pregnant when I started.
She had a nasal voice and was very pleasant! She would write us little motivational notes.
I usually
worked about twenty five hours a week in that department but found it easy to
pick up shifts as I went along. Many of
the girls were very social and willing to give up weekend shifts so I would do
as many as I could. I learned to ignore
the training we received which stated that we had to approach a customer within
three seconds of entering our department.
I knew from trying a few times that you would startle them or they’d
just leave if they felt intimidated.
I quickly
became the number one salesperson in my department which was funny considering
that I wasn’t really trying for that title. I learned quickly that there were a
few of the salespeople who were very competitive and jealous of me for
surpassing them, Kathy being one of them.
She became very irate and would purposely try to sabotage me with Libby. I made Libby look good so she ignored the
issue. I learned all of the Managers and
their quirks and all the Executives. I
enjoyed my job but after the first few months found myself being somewhat bored
by the tasks assigned.
Then one day
I pulled an angora sweater out of a bag during a return and all of a sudden I
couldn’t breath! I had to give the
return to someone else to do and I had to leave the entire area. I went to the doctor and was told I had an
allergy to wool, angora and about thirty other things. They also assumed I might be allergic to the formaldehyde
that was used to treat MOST fabrics. The
doctor told me that I couldn’t handle being around those fabrics constantly any
more. Wool and angora were very
prevalent in the fall of 1984.
They sent me
to Blanca Fauble again because nobody knew what to do with me. I thought that perhaps I would lose my job
but she told me that I had larger sales figures as a Part Timer than the full
time people did with almost twice the amount of hours. She figured that they’d have to find another
place to put me with those fine selling skills.
I was happy!
She sent me
home and told me to give her a few days.
When I went back she told me that she had come up with an idea of where
I could work. She told me that there was
a program that was relatively new called the Gift Selector Program. It ran from about October through the first
of the year and they were in need of an Indoor Sales Representative.
She told me that this program was run by the
Operations Director for the store, Vern Pachla.
Mr. Pachla was a very intimidating man.
He was second in charge, behind only the Store Manager, and he looked
like a mountain! Probably six foot,
three inches and three hundred and fifty
pounds, I was quite honestly scared of him. I went into his office and Blanca introduced
me. He told me that Karin from my
previous department had run the program
the previous year and they had made
about six thousand dollars.
He explained
that there were these booklets called Gift Selectors, which ranged in price
from $15 to $150 dollars. Businesses
could buy them and give them to their clients or employees during the Holidays
and then the recipient would go through the book (which didn’t have the price
on it) and select a gift, they would call the redemption number and order
whatever they wanted and it was shipped to them. I was listening to him intently, and he
stated that I would cold call businesses to set appointments for our outside
sales rep. and then I would also sell them in the store during the last few
weeks before Christmas to those who didn’t make the meet with the outside rep.
Blanca came
back in the room and asked Vern how it went and he looked at me, looked at
Blanca and said to her, “Well, It would go a lot better if she told me she
wants to do it! Or tell me anything……….she’s
just staring at me.” To which I finally
responded that I would be delighted to run the program.
Over the
next few months I cold called businesses and got the hang of the program. I got to know Vern better and really began to
like my new job! I had “banker’s hours”
and got to basically do whatever I wanted, which probably rubbed some people
the wrong way. Retail is full of bitter
people and I met many of them.
The only
thing that got me nervous was that the nearer Christmas got I wondered what
would become of me when the job was over.
Where would I go then? Well, I
was ecstatic when Vern took me to lunch three days after Christmas. He asked me if I had any idea where we ended
up financially and I told him that I knew we were over ten thousand but I didn’t
know the final number.
We ended
that year with nearly nineteen thousand dollars. Just a bit of a leap from the previous years
six! He told me that he was really proud
of the job I’d done and that I had been invited to a luncheon at the home
office in Detroit where I had earned a prize for having the highest percentage
increase over LY totals! I got a $50
gift selector and a twenty five cent raise.
Now, the most I had heard of any raise was fifteen cents an hour, so I
was in shock!
He also told
me that he had decided that I would be his “Girl Friday” and do some special
projects for him from time to time. My
next project was to be the Team Lead for Inventory Readiness. And I learned how to do a store inventory for
the next month. That was a success so he
decided when I wasn’t doing special projects for him I would work in the other
department he was in charge of and that is how I came to work in the Cash
Office!